Welcome to sofortfood.de. By accessing this website and using our services, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree with these terms, do not use our services. This document governs the relationship between sofortfood.de (referred to as “we”, “us”, “our”, or “the platform”) and any individual or business using our services (referred to as “you”, “customer”, or “user”).

1. General Information

1.1 sofortfood.de is an online platform that connects users with restaurants and food providers for ordering meals. Orders may be placed for delivery or pickup.
1.2 By using our services, you agree to the processing of your personal data in accordance with our privacy policy .
1.3 These Terms and Conditions apply to all interactions between sofortfood.de and the users.
1.4 We reserve the right to modify these Terms and Conditions at any time. Any updates will be posted on the website, and it is your responsibility to check them regularly.

2. Registration and Account

2.1 To place orders, you may need to create an account. You agree to provide accurate and current information during registration.
2.2 You are responsible for maintaining the confidentiality of your account details and password. You will be responsible for any activities conducted through your account.
2.3 We reserve the right to suspend or terminate your account in case of fraudulent activity, misuse, or violations of these Terms and Conditions.
2.4 If you suspect unauthorized use of your account, please contact us immediately.

3. Placing Orders and Payment

3.1 When you place an order through sofortfood.de, you are entering into a direct contract with the restaurant.
3.2 Prices displayed on the platform include all applicable taxes and fees, unless otherwise specified.
3.3 Payment for orders is required upon checkout and can be made using the payment methods provided on the platform.
3.4 In case of payment failure or fraudulent transactions, we reserve the right to cancel the order.

4. Delivery and Pickup

4.1 Delivery times provided are estimates and may vary. The restaurant is responsible for ensuring timely delivery.
4.2 If you choose pickup, you are responsible for collecting your order from the restaurant within the indicated time.
4.3 In case of any issues with delivery (e.g., late delivery, missing items), you may contact customer support, and we will liaise with the restaurant to resolve the issue.

5. Cancellation and Refund Policy

5.1 Once an order is confirmed and prepared by the restaurant, it cannot be cancelled.
5.2 If your order is not delivered or if the food is defective or incorrect, you may be entitled to a refund or redelivery. Refund requests must be submitted within 24 hours of delivery.
5.3 Refunds will be processed within 14 days, using the original method of payment. No fees will be charged for processing refunds.
5.4 As food products are perishable, they cannot be returned.

6. Liability

6.1 We are not responsible for the quality of the food prepared by the restaurants. Any complaints regarding food quality should be directed to the restaurant.
6.2 We are not liable for any loss, damage, or injury arising from the use of our platform, except as required by law.

7. Data Protection

7.1 We are committed to protecting your personal data in accordance with applicable data protection laws.
7.2 For more details on how we process your personal data, please refer to our privacy policy.