Privacy Policy for Customers

This privacy policy ("Policy") explains how Sofortfood.de and its affiliates ("we", "us", or "our") collect, use, disclose, and otherwise process personal data. This policy applies to the processing of personal data of customers who use our platforms or services, including the website, app, and other platforms, to place orders with our partners offering products or services for delivery.

We may use your personal data to provide delivery services for orders placed on the website or app. In these circumstances, we process data that we receive from our partners in accordance with this policy.

This policy also applies to the processing of personal data of all employees and users of all customers who use our products and platforms.

What Personal Data We Use and Why

Personal data refers to any information that can identify you directly or indirectly. This includes:

• Name
• Address Information
• Contact Details (Email, Phone Number)
• Order and Transaction Data
• Payment Information
• Cookies and Tracking Data (Google Analytics, Facebook Pixel)

We process these data to handle orders, process payments, enable refunds, and enhance our services.

Sharing of Your Personal Data

Your personal data may be shared with the following parties:

• Affiliated companies, subsidiaries, and/or corporate entities of Sofortfood.de
• Software providers, including those in software, hosting, app support, delivery, logistics, and information security.
• Third parties that conduct activities to promote, market, or support our services, including social media platforms, offshore customer service, marketing service providers, eCRM partners, partners sending SMS when your order is en route, and delivery companies.
• Implementation partners
• Merchants, payment, and card service providers, such as Adyen (please refer to their privacy policy) and marketing service providers.
• Customer satisfaction survey companies and/or market research firms
• Loyalty program partners
• Consultants for various fields
• Law enforcement, government, or regulatory bodies (including insurance companies, visa, and tax authorities)
• Potential buyers
• Any other third party, provided you have given your consent to the disclosure.